HATE IS LOVE
When jealousy and animosity are expressed as hate, it can be a reflection of deeply buried love that has been distorted, wounded, or lost along the way.

1. Preorder Process:

• Preorders can be placed for specific products before they are officially released. These products are often in high demand and limited in quantity.
• Select the desired item(s) and size(s) from our preorder collection and proceed to checkout as usual.

2. Estimated Delivery Time:

• Preorders typically involve a waiting period before the products are ready for shipment.
• The estimated delivery time for each preorder item is clearly indicated on the product page. This timeframe is an approximation and may vary due to factors beyond our control.

3. Payment and Reservation:

• Payment is processed at the time of placing the preorder to secure your reservation.
• We recommend reviewing your order details before confirming payment to ensure accuracy.

4. Updates and Communication:

• We will keep you informed about the progress of your preorder via email updates.
• In case of any unforeseen delays, we will promptly notify you and provide an updated delivery estimate.

5. Shipping and Tracking:

• Once your preorder item(s) are ready for dispatch, we will notify you via email with tracking information.
• Regular shipping rates apply to preordered items.

6. Combining Preorders and In-Stock Items:

• If you wish to receive in-stock items earlier, please place separate orders. Combining preorders with in-stock items may delay the shipment of in-stock items until the preorder is ready.

7. Cancellation and Refunds:

• Preorders are final and cannot be canceled or refunded once placed. However, if there are exceptional circumstances, please contact our customer support team for assistance.

No Refund Policy:

We take pride in delivering high-quality streetwear that meets your style expectations. We appreciate your support and understanding of our no refund policy, which is designed to ensure a fair and consistent shopping experience for all our valued customers. Please review our policy carefully before making a purchase.

1. Damaged Items:

• We are committed to sending you products in perfect condition. If your item arrives damaged or defective, please contact our customer support team within [number of days, e.g., 7 days] of receiving the item. We will initiate the exchange process and provide further instructions.

2. No Refunds for Change of Mind:

• We do not offer refunds for change of mind, wrong size, or if you simply do not like the item after purchase.
• We encourage you to carefully review product details, sizing information, and product images before making a purchase decision.

3. Exchanges for Non-Damaged Items:

• If you receive an item and find that it doesn't fit as expected, we offer exchanges for a different size, subject to availability.
• Exchanges must be initiated within [number of days, e.g., 14 days] of receiving the item.

4. Eligibility for Exchange:

• To be eligible for an exchange, the item must be unworn, unwashed, and in the same condition as received, with all original tags attached.

5. Exchange Process:

• To initiate an exchange, contact our customer support team with your order details, the item you wish to exchange, and the preferred size. Our team will guide you through the process.

6. Shipping Costs for Exchanges:

• Customers are responsible for shipping costs associated with returning the item for exchange.
• Once we receive the returned item, we will ship the exchange item to you free of charge.

7. Clearance and Sale Items:

• Clearance and sale items are final sale and cannot be exchanged or refunded, unless damaged.

8. How to Contact Us:

• For inquiries about exchanges due to damage or to initiate the exchange process, please contact our customer support team at hateislove2x@gmail.com

At HateisLove, we're committed to delivering high-quality streetwear that exceeds your expectations. While the wait for preordered items can be exciting, we appreciate your patience and support. If you have any questions or need further assistance, feel free to reach out to our customer support team.

Thank you for being a part of the HateisLove community. Your passion for streetwear fuels our creativity, and we can't wait for you to rock our latest designs!